Note: The Coin Vault applies a 25% restocking fee to ALL returns.
Should it be determined The Coin Vault is at fault, delivering the wrong product(s) – the restocking fee will be waived.
ALL returns require an insured shipping provider and ALL packages require a valid Tracking ID.
Once we have confirmed all product(s), inclusive of original packaging and certifications are intact we will refund or credit your account.
Return Address
Returned items should be addressed to:
The Coin Vault, 639 Portland Hills, Unit B 103 Dartmouth, Nova Scotia B2W 0J7
As soon as we receive your package, we will call or email you to acknowledge its safe arrival.
Returning Sets and Collections
For items ordered as sets, collections or bundles, the full set is to be returned for any refund or exchange.
Authentication
All returns are subject to authentication. All items must be returned in the original packaging, along with all certificates, etc., together with a copy of the original invoice or sales receipt.
Any items altered from their original shipping state will not be accepted for exchange or return.
To return or exchange goods, we ask that you contact us prior to shipping.
Once your return shipment is received, we will follow up with you and either replace the unsatisfactory item or issue a refund of the purchase price (excluding shipping and handling).
Refunds
The refund for your product will be credited in the same payment manner. While you may return an item for any reason, we appreciate you indicate the reason for the return. A 25% restocking fee is added to all Returns, unless it is determined The Coin Vault shipped items in error.
Please note, we are not responsible for loss or damage that occurs to items prior to their arrival at our facility.